Version 2026.09 · Pin to Pro
By creating a vendor account with Pin to Pro ("Pin to Pro," "we," "us," or "our") and receiving leads through our platform, you ("Vendor," "you") agree to be bound by these Vendor Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not submit an application or accept any leads.
These Terms form a binding agreement between you and Pin to Pro and take effect on the date your vendor application is approved and your account is activated.
"Lead" means a homeowner contact introduced to you through the Pin to Pro platform after the homeowner has confirmed interest via opt-in.
"Referral Fee" means the amount you owe to the referring field agent for a Lead that results in a closed, paid job.
"Platform Fee" means the percentage of the closed job value owed to Pin to Pro for facilitating the referral.
"Closed Won" means a Lead for which you have performed the requested service and received payment from the homeowner.
"Ghosting" means failing to contact or follow up with a homeowner after receiving a qualified Lead, or marking a Lead as Closed Won when no work was performed.
Submission of a vendor application does not guarantee approval. Pin to Pro reviews each application and may approve, delay, or reject applications at its sole discretion.
You agree to provide accurate, current, and complete information during signup, including your legal business name, EIN, service categories, and service areas. Providing false or misleading information is grounds for immediate termination.
You are responsible for maintaining the confidentiality of any account credentials associated with your vendor profile and for all activity that occurs under your account.
You agree to contact homeowners promptly after receiving a Lead - in most cases within 48 hours - and to keep lead statuses current and accurate in the Pin to Pro dashboard.
You must report the true status of every Lead (Contacted, Appointment Scheduled, Closed Won, or Abandoned) and the actual job value when a Lead closes. Intentionally misreporting a Lead's status or value is a material breach of these Terms.
You may not reuse, resell, or share homeowner contact information for any purpose other than fulfilling the specific service requested through Pin to Pro.
For each Lead that reaches Closed Won status, the Referral Fee owed to the referring sales agent is determined by the final job value (the "Ticket Size") that you report when marking the Lead as Closed Won in the Pin to Pro dashboard:
Flat Fee - If the Ticket Size is less than $4,000.00, the Referral Fee is a flat $200.00.
Commission - If the Ticket Size is $4,000.00 or more, the Referral Fee is 5% of the Ticket Size.
At the $4,000.00 breakpoint both structures yield $200.00; above that threshold the 5% commission applies so that larger jobs (for example, a $60,000.00 roof or solar installation) generate a proportionally larger Referral Fee of $3,000.00.
Pin to Pro Platform Fee - Pin to Pro collects a Platform Fee equal to 10% of the Referral Fee, regardless of which structure applies. For example, on a $200.00 Referral Fee the Platform Fee is $20.00 and the sales agent receives $180.00; on a $3,000.00 Referral Fee (5% of a $60,000.00 job) the Platform Fee is $300.00 and the sales agent receives $2,700.00.
The Ticket Size is the actual amount paid by the homeowner for the service performed. You must report the true, complete Ticket Size when marking a Lead as Closed Won. Reporting a false or reduced Ticket Size to lower a Referral Fee is a material breach of these Terms and may result in immediate termination and collection of the correct amount owed.
Referral Fees and Platform Fees are calculated automatically by the Pin to Pro platform from the Ticket Size you report. You authorize Pin to Pro to invoice or charge these fees and agree to remit payment within the terms stated on your invoice. Failure to pay owed Referral Fees or Platform Fees may result in suspension of your account and withholding of future Leads until all balances are settled.
Pin to Pro sends follow-up check-in surveys to homeowners approximately 14 and 30 days after a Lead is assigned to verify that the homeowner was contacted and that work was performed as reported.
You agree to cooperate with this process and acknowledge that homeowner survey responses are treated as a primary source of truth for lead-quality reconciliation and dispute resolution.
You may not coach, pressure, or incentivize a homeowner to provide a particular survey answer. Doing so is grounds for immediate termination.
"Ghosting" - failing to contact a homeowner after receiving a qualified Lead, or falsely reporting a Lead as Closed Won - undermines the integrity of the Pin to Pro network and is strictly prohibited.
When a homeowner check-in survey indicates that a vendor never made contact, or that no work was performed despite a Closed Won status, the Lead is flagged for discrepancy review. Pin to Pro may investigate by contacting the homeowner and comparing their account to the vendor's reported status.
Confirmed ghosting or abandonment results in an integrity strike against your account and may result in suspension or termination as described below.
Pin to Pro tracks integrity strikes on your vendor profile. Strikes accumulate for confirmed ghosting, misreported statuses, survey interference, unpaid fees, or other breaches of these Terms.
Accumulating three (3) integrity strikes may result in automatic suspension of your account. Serious or repeated violations may result in immediate termination regardless of strike count.
Pin to Pro reserves the right to suspend, restrict, or terminate any vendor account at any time, with or without cause, including for conduct that we determine, in our sole judgment, harms the platform, homeowners, field agents, or other vendors.
Pin to Pro does not guarantee any minimum number of Leads, that any Lead will result in a closed job, or that Leads will meet any particular value. Lead volume and quality depend on market conditions, homeowner demand, and your service area and categories.
You agree to handle all homeowner information received through Pin to Pro in accordance with applicable privacy laws and to use such information solely to fulfill the requested service. You must not retain homeowner data longer than necessary or use it for unrelated marketing.
Pin to Pro collects and stores vendor and lead data to operate the platform. We may use aggregated, de-identified data for analytics and platform improvement.
Pin to Pro operates a voluntary Vendor Referral Program. Vendors may refer other vendors to the platform using a unique referral code provided by Pin to Pro. When a referred vendor closes and pays for a job, the referring vendor earns a bonus equal to five percent (5%) of Pin to Pro's Platform Fee on that job, for a period of twelve (12) months from the referred vendor's signup date.
The referral bonus is paid solely out of Pin to Pro's Platform Fee and does not reduce the referring sales agent's commission, increase the referred vendor's obligations, or alter any other fee under these Terms.
Referral bonuses are credited to the referring vendor's Pin to Pro account and may be withdrawn through Stripe Connect after the referring vendor completes onboarding. Pin to Pro is not a party to any relationship between the referring vendor and the referred vendor and does not guarantee that any referred vendor will be approved, close any jobs, or generate any bonus.
Self-referrals, referrals to entities under common ownership or control, and referrals made with the intent to circumvent these Terms or the fee structure are prohibited and void. Pin to Pro may claw back any bonus improperly earned in violation of this section.
Referral bonuses may constitute taxable income. Vendors are responsible for any tax obligations arising from referral bonuses, and Pin to Pro may issue appropriate tax documents.
Pin to Pro may modify, suspend, or terminate the Vendor Referral Program at any time at its sole discretion. Bonuses already credited remain the property of the referring vendor, but no new bonuses will accrue after a program is suspended or terminated.
Vendors are expected to maintain high professional standards in all interactions with homeowners, sales agents, and other vendors on the Pin to Pro platform.
Honest representation. Vendors must accurately represent their services, qualifications, licensing, insurance, and pricing. Vendors must hold all licenses and insurance required to perform their services in the jurisdictions where they operate.
Respect for homeowners. Vendors must treat homeowners with respect, must not use high-pressure, deceptive, or coercive sales tactics, and must not misrepresent Pin to Pro, any sales agent, or the nature of the referral.
Fair dealing. Vendors must not collude with sales agents to inflate or fabricate job values, split referral fees outside the platform, or attempt to move leads off the Pin to Pro platform.
No survey interference. Vendors must not coach, pressure, or incentivize homeowners regarding check-in surveys, and must not attempt to influence survey responses.
Legal compliance. Vendors must comply with all applicable local, state, and federal laws, including consumer protection, contracting, licensing, and advertising requirements.
Violations of this Code of Conduct may result in integrity strikes, suspension, or termination of the vendor account, in addition to any other remedies available to Pin to Pro.
Pin to Pro provides the platform on an "as is" and "as available" basis. To the fullest extent permitted by law, Pin to Pro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Pin to Pro is a referral marketplace and is not a party to any contract between a vendor and a homeowner. Vendors perform services independently and are solely responsible for the quality, safety, legality, and results of their work.
To the fullest extent permitted by law, Pin to Pro's aggregate liability for any claim arising out of or relating to these Terms or the platform is limited to the total Platform Fees paid by the vendor to Pin to Pro in the six (6) months preceding the claim.
In no event shall Pin to Pro be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost leads, or loss of business, arising out of or relating to the platform or these Terms.
Pin to Pro is not liable for the acts or omissions of sales agents, homeowners, or other vendors, including a sales agent's canvassing conduct or a homeowner's decision not to proceed with a job.
The Vendor Referral Program is offered as a promotional benefit. Pin to Pro is not liable for any referral bonus that is not earned due to a referred vendor's failure to close jobs, failure to pay fees, suspension of the referred vendor, or suspension or termination of the program.
Pin to Pro may update these Terms from time to time. When material changes are made, we will notify active vendors and record the updated version. Continued acceptance of Leads after the effective date of updated Terms constitutes your acceptance of the revised Terms.
If you have questions about these Terms, you may contact Pin to Pro through the Contact page on our website.